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GoodDAY
June 4th, 2026
From Post-its to P&L: How to build the business case for journey management
Service design and Journey Management generate indispensable knowledge about the customer. But let’s be honest: when budgets are tight, ‘customer enthusiasm’ and NPS are rarely enough to win the CFO’s backing. If Journey Management is to drive real transformation and business development, it requires a shift in language. We need to bridge the gap between The Problem Space (the customer journey) and The Solution Space (P&L, agile development and technical debt).
On Tuesday 4 June, DAY21 invites you to an intensive morning event where we’ll give you the tools to do just that.
Date & Time: June 4th, 2026 at 8:30-10:00
Location: Havnegade 23, 3rd floor, 1058 Copenhagen K
Language: Danish
We are the only certified Theydo partners in Denmark
Theydo is an AI-powered journey management software that provides actionable intelligence.
