Approach

We believe in a tailored process with focus on collaboration and participation – resulting in a combined team working effectively on the right solution, with fewer project hours spent on presentations and redundant processes.

This means getting from abstract ideas to concrete visual evidens more efficient – with a high focus on insights and strategic objectives.

We are certified TheyDo partner

DAY21 is the first and only certified TheyDo partner in Denmark. TheyDo is the leading journey management platform, giving businesses a full view of their operations from a customer’s perspective.

DAY21 is the first and only certified TheyDo partner in Denmark. TheyDo is the leading journey management platform, giving businesses a full view of their operations from a customer’s perspective.

What can TheyDo for You?

TheyDo helps global brands like Coca-Cola, Polestar, and Cisco align their strategy, planning, and execution around customer journeys. Simply put, it’s a game-changer for customer-focused organizations.

We’re already enabling clients to make more insights-driven decisions by connecting strategic and tactical efforts through dynamic, cross-functional customer journeys. Partnering with TheyDo allows us to help businesses build scalable lifecycle frameworks, improve governance, streamline processes, and drive growth.

TheyDo helps global brands like Coca-Cola, Polestar, and Cisco align their strategy, planning, and execution around customer journeys. Simply put, it’s a game-changer for customer-focused organizations.

We’re already enabling clients to make more insights-driven decisions by connecting strategic and tactical efforts through dynamic, cross-functional customer journeys. Partnering with TheyDo allows us to help businesses build scalable lifecycle frameworks, improve governance, streamline processes, and drive growth.

A

A

A

Insights, analysis & research

We build a deep understanding, clarity and a common reference point of knowledge before we get started to ensure we solve the right problems.

We build a deep understanding, clarity and a common reference point of knowledge before we get started to ensure we solve the right problems.

B

B

B

Digital strategy & service design

Based on insights we find the best solutions for our clients and the customers and map the way forward.

Based on insights we find the best solutions for our clients and the customers and map the way forward.

C

C

C

Visualization & concept development

We use the strategic direction as a guiding star for the visualisation of vision and concept for the entire experience.

We use the strategic direction as a guiding star for the visualisation of vision and concept for the entire experience.

D

D

D

Production, development & implementation

The solution is finalised in every aspect, from choice of technology, production to implementation.

The solution is finalised in every aspect, from choice of technology, production to implementation.

Visual evidence

Visual evidence

Visual evidence and vision design is all about shaping a common vision of what everybody is imagining when they say a, b and c.

The purpose of the vision design is to establish a clear understanding and direction for the project, as well as a complete overview of the strategic objectives and long term perspectives and condense this into a concrete visual format – in the form of a prototype and selected key screens. These illustrate the future customer experience across the entire eco-system.

The result is a tangible outcome which allows the entire organisation to align expectations, evaluate pains & gains and ensure solid insights, understanding and technical validation to use as foundation for future strategy and decisions, before building the solution.

Strategic focus

Strategic focus

Strategy is the foundation for decisions and direction. But what is direction without movement? In many ways execution is king. Because nothing is without execution. Working with strategy we believe in deep insights, clear vision and a concrete plan. But first of all we believe, that strategy is an ongoing process. The world is ever changing and we want you to be able to move with it.

So in simple words we believe in:
- Strategy as never ending
- Deep insights and understanding of users, market and company
- Strategy that facilitates execution and learns from it.

Critical thinking

Critical thinking

Our focus is being user-centered, by putting the needs of the users at the center of the process. We want to ensure that the final solution is based on a deep understanding of the problem and the user needs.

We believe in collaboration and cross-functional teamwork, by involving a diverse group of stakeholders in the design process. Our objective is that the solution is iteratively tested and refined, by incorporating feedback throughout the process.

Overall, making sure that the final solution is designed to effectively meet the needs of the users and solve the problem at hand.

Let's talk

+45 5194 6637

Store Kirkestræde 1
DK-1073
Copenhagen K

Get directions

CVR. DK-42668680

Store Kirkestræde 1
DK-1073
Copenhagen K

Get directions

CVR. DK-42668680

Let's talk

+45 5194 6637

Store Kirkestræde 1
DK-1073
Copenhagen K

Get directions

CVR. DK-42668680