Journey mapping in 2024 -Webinar
Insight is more important than ever for organisations aiming for growth, but turning observations, information and data into actionable insights can be difficult. Journey mapping has undergone a transformation in recent years, making it a key tool for insight and decision-making at all levels of the organisation.
Key topics:
- The valueof customer journeys / introduction
- From userand customer journeys to fractal journey mapping
- Fractaljourney mapping in practice
- Tools and methods
- Open dialogue
Price: Free of charge
Duration: 30 min.
Language: Danish
→ Link to video
Host:
Katrine Ly
UX and Insights Manager,
DAY21
Expert:
Katrine Ly,
Researcher & Service Designer,
DAY21
