What does it mean to be journey-led and why are more and more organizations around the world investing in journey management as a key strategic area (including Polestar, Adidas, Cisco and others)? At DAY21, we have worked intensively with journey mapping and how organizations can build and use their journeys strategically.

When structured correctly, journeys can not only create value, but also act as a compass - both when launching new strategies and in the subsequent evaluation of results.

In this webinar, we provide insights on our approach to journey management: how to get started, what key considerations are important, and which tools create the most value in practice.

The webinar is relevant for people working in CX, UX, Management, Service Design and digital products. DAY21 is Denmark’s only TheyDo partner and works with a wide range of companies to create customer experiences that strengthen the business